Refund policy

RETURN & REFUND POLICY

You can always contact us for any return questions at energetichealthgc@gmail.com.

RETURNS

Damages and issues
Upon receiving your order, please inspect the contents and contact us immediately (within a few days) at energetichealthgc@gmail.com if any liquid has spilt or an item has been damaged, or if you've received the wrong item, so that we can evaluate the issue and make it right. If for some reason your order has not yet arrived within three weeks of purchase, please let us know so we can monitor tracking.

To start a return, you will first need to contact us at energetichealthgc@gmail.com and let us know what's going on. Please note that returns will need to be sent to the following address: [31 Merrilaine Crescent Merrimac QLD Australia] If you have any further questions, please don't hesitate to contact support at EnergeticHealthGC@gmail.com or phone 0418713805.

We accept returns up to 14 days after delivery, we require an email to request a refund within 14 days and the items posted soon after. Refunds do not include postage charges and will be issued for the cost of the product only.

REFUNDS

Exceptions / Money Back Guarantee - MBG Limitations

We aim to make these products available to as many people as possible and therefor we offer a Money Back Guarantee on all products in alignment with these terms and conditions. If you feel unhappy with your products for any reason, simply send them back within 14 days and you will receive a refund for the price of the products. This MBG refund does not apply to shipping charges. No postage charges will be refunded unless notified immediately that an item has arrived damaged, so please choose your order appropriately. Damaged goods that are notified within a few days will require email approval at energetichealthgc@gmail.com to receive you shipping credit. We'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without any prior communication or first requesting a Returns Request will not be accepted or receive shipping credit.

If you feel the product didn't meet your expectations, you must notify us of your intention to request a refund. If you choose to return the products for a refund within the 14 days, this will only be offered once. I probably wouldn't accept a second order, if you had returned the first order and requested a refund. This allows us to determine genuine customers from financial sabotage patterns from those who would like to see these products unavailable.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days of receiving the item. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at energetichealthgc@gmail.com.

Exchange

We do not offer exchanges on products, if the products don't work for you just request a refund for the product and send it back. Please note that these products are a lot more effective if they are not offsetting alcohol. Alcohol will more than likely reverse all the gains made from the products. Therefor I would suggest heavy consumption of alcohol should not waste money with the Flower Essences. Essential Oil Auric Field Spray and Smoke Product range will still be effective for drinkers.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.