Shipping policy

SHIPPING

ORDER PROCESSING:

Please allow 48 hours to process your order. Expect an email within 28 hours to let you know your order is on the way! 

STORE PICKUP - 31 Merrilaine Crescent, Merrimac, Australia

Orders can be picked up daily, from 10am. An email will be sent when your order is ready for pickup. 

LOCAL DELIVERY

For local customers on the Gold Coast, if you don't choose shipping for your order and can't make it to our pick up location, let us know and we will do our best to have it dropped off if manageable. Shipping is free within Australia for all orders over $50. Orders under $50 will incur the minimum Australia Post flat rate shipping fee of $10. We do offer express delivery at a surcharge of $5. 

FLAT RATE SHIPPING 

Orders are generally shipped within 48 hours using Australia Post, delivery standard is 2 - 7 days. Flat rate shipping fee of $10 applies to orders shipping to Australia wide.

DOMESTIC SHIPPING RATES AND ESTIMATES: 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $10 flat rate shipping domestic within Australia. 

Free shipping will apply to all domestic orders over $50.

INTERNATIONAL SHIPPING: 

Our products can be shipped overseas except for the Palo Santo and White Sage Smoke Products, which may be prohibited in certain countries. International postage will be charged accordingly with charges confirmed before check-out.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Energetic Health will not be held responsible for these charges if they are applied, and are your responsibility as the customer. 

Damages and issues 

Upon receiving your order, please inspect the contents and contact us immediately (within a few days)  at energetichealthgc@gmail.com if any liquid has spilt or an item has been damaged, or if you've received the wrong item, so that we can evaluate the issue and make it right. If for some reason your order has not yet arrived within three weeks of purchase, please let us know so we can monitor tracking.